The aim of York Against Cancer is to support and care for cancer patients and their families across York and the North and East Yorkshire area.
We are committed to consistently providing the highest quality level of service and with your help we endeavour to keep our support and care to the highest standards possible.
Your feedback is important to us; we welcome compliments and comments on what has gone well, and on the occasion we haven’t got things quite right, we welcome your input to help us make things better.
What happens to compliments?
Your comments will be passed onto the member of staff, volunteer, team or department being complimented. Compliments are always welcomed and once the comments have been circulated, they are placed in a folder available to all staff, volunteers and Trustees.
Sometimes we may ask permission for your compliment to be used on our website, in publications, news stories and social media. We will ask you to confirm your agreement in writing. Your personal details will be kept anonymous unless otherwise agreed.
What happens to comments?
Comments are welcome to help us look objectively at what we do. We invite comments relating to all aspects of our work and services. When making a comment you may have a possible solution, so please tell us, your ideas are always welcome.
What happens when you complain?
Most concerns can be resolved quickly and easily by speaking to a senior member of staff. However, if you prefer, you may wish to write, speak or email the CEO. If the CEO is not available immediately, they will be touch with you within 48 hours of your complaint.
If we receive a written complaint by either post or email, we will send you an acknowledgement confirming receipt within 5 working days. Your complaint will be investigated by the CEO and a full response will be sent to you within 20 days of your communication, unless there are complexities that make this impossible. In these circumstances a letter explaining the delay will be sent to you.